Returns and Exchanges

Our goal is to make sure you are completely satisfied with the items you order, as well as your experience with Operation Dichotomy. 

(*please note that all items must be in new and unused condition)

If you request a refund, the refund will be granted and credited back to the account it was originally charged to, no later than 7 business days after the product has been received by Operation Dichotomy. It may take up to 3-5 business days for the bank to recognize the credit on your end and for your account to reflect the credit.

We ask that you cover the return shipping costs, and items must be returned within 30 days of the original purchase in order to receive the full refund.

Please reach out to us on our "Contact Us" page to request a refund or exchange, and also let us know what was wrong so that we can better serve you in the future.